1. Eligibility
- Returns accepted for damaged, defective, or wrong items only.
- Inform us within 48 hours of receiving the product.
2. Non-Returnable Items
- Sale items
- Customized orders
- Minor variations due to handcrafted nature
3. Process
Email rivankaglobal@gmail.com with photos. Wait for confirmation before shipping back.
4. Refunds
Refunds via store credit or original method within 7-10 business days (excluding shipping fees).
5. Exchanges
Subject to availability. One-time exchange only.
6. Contact
Email: rivankaglobal@gmail.com
